If you are planning to buy a Unified Communication as a Service (UCaaS) solution, then you will be overwhelmed by the sheer amount of choices in the highly competitive market.
If you want to try that, type in some high-intent search terms such as “best UCaaS providers in (your country or city)” or “top UCaaS providers in (your country or city)” and press the enter key.
You will get a dozen results on the first page and as many pages as you scroll down. If you click on all websites on the first page alone to do your research, it’s going to take you some time.
To help you with your quest, we have compiled the 10 best UCaaS providers for 2024. Read on and thank us later.
1. HoduSoft
HoduSoft is one of the fastest-growing Unified Communication solution providers in the world. Be it enterprise-grade secure call and contact center software, IP PBX solutions, or voice and SMS broadcasting software, the India-based company provides it all.
In total, HoduSoft has so far bagged 22 prestigious awards including NXTGEN BPO CONFEX & AWARDS 2023, 2023 Excellence Award by INTERNET TELEPHONY Magazine, 12th Edition BPO Innovation Summit and Awards 2023, 7th position among leading Predictive Dialer Software in 7th position among leading Predictive Dialer Software, 12th position in Capterra’s prestigious 2023 Predictive Dialer Software Shortlist. Of the 22 awards, 13 came in 2023 alone.
HoduSoft’s UCaaS solutions come equipped with a wide range of features including Cloud-based collaboration, HD voice and video, Advanced Call Routing, real-time analytics, and seamless integration.
One of the best things about HoduSoft’s UCaaS solutions is the wide range of pricing plans for different types of businesses and industries. The plans are highly customizable as per business needs. The best part is, the company provides a free trial.
2. Nextiva
Nextiva is a well-known Unified Communications solution provider based in Scottsdale, Arizona. The voice-over-internet-protocol company offers audio calls, video calls, text messaging, email, instant messaging, integrations, and much more in a single unified platform.
Some of the best features the company offers are team chat, video conferencing, workflow automation, a business phone system, 99.999% uptime, and more. The easy-to-use solutions are great for all types and sizes of businesses.
Nextiva has four different price plans. The Essential Plan starts at $18.95 per month. The Professional Plan starts at $22.95 per month. The Enterprise starts at $32.95 per month. The Ultimate starts at $57.95 per month.
3. Vonage
Vonage is a cloud communications provider of residential telecommunications services headquartered in Holmdel Township, New Jersey. The company was founded in 1998 and now it has become a subsidiary of Ericsson.
Apart from providing an excellent suite of UC features, the platform offers a wide range of features, such as team messaging, click-to-dial, easy integrations with existing business tools, and many more.
One of the strongest points of Vonage’s UC solutions is that they provide international coverage and excellent customer support. Apart from that, they provide a broad array of resources.
Now coming to its pricing plans, they range from $14.99 to $39.99 depending on the number of users and service plan. The pricing plan for small and medium businesses is the brand’s most popular plan.
4. 8×8
8×8 is a Voice over IP products and service provider headquartered in Campbell, California. Founded in 1987, it now has more than 2200 employees all over the world. Apart from UC solutions for enterprise-level businesses, its product suite also includes audio calls, video calls, a contact center, mobile, and more.
The company offers easy CRM integration as well as excellent integration with existing systems. 8×8 UCaaS is equipped with a wide range of cutting-edge features such as Artificial Intelligence (AI), analytics capabilities, branded video conferencing, cloud recording, and virtual assistant.
8×8 UCaaS suite’s service plans come with voice, video meetings, and chat. When it comes to its customer support, the 8×8 UCaaS solution provides an exceptional customer experience, which makes it a good choice for many small and mid-sized businesses.
8×8 UCaaS suite comes in two pricing plans. The first plan is priced at $24, while the second one is $44 per user, per month. Both the plans are subscription-based, without requiring any significant upfront fees.
5. Avaya
Avaya is a cloud communications and workstream collaboration services provider headquartered in Morristown, New Jersey. The company was founded in 2000 and as of 2021, it has more than 8000 employees all over the globe. Apart from UCaaS, its platform includes contact center services.
What’s so remarkable about Avaya’s story is that the company successfully transitioned from the legacy communication space to the UCaaS space quite effortlessly. If we speak about its features, Avaya’s UCaaS solutions encompass voice, video, messaging, and collaboration tools.
The unified communications and collaboration solutions of Avaya provide a truly unified experience that brings mobility, messaging, meetings, and team collaboration. The best part is easy add-ons; you can add additional local, toll-free, or vanity numbers easily.
Now, coming to the most important part—pricing. The company has four payment plans. The Essentials plan is priced at $22.99/month for each user. And the top-end plan is priced at $52.99 per user per month.
6. Dialpad
Dialpad is an AI-powered cloud communication services provider headquartered in San Francisco, California. Founded in 2011, the company is one of the best UCaaS solutions providers in the world. It provides businesses with end-to-end unified solutions for audio calls, video calls, text messages, emails, instant messaging, and more.
The company leverages Artificial Intelligence (AI) to power its platform and elevate communication experience. The AI-powered platform offers sophisticated features such as call routing, call transcription, and call summaries.
Dialpad’s UCaaS platform is built on the Google Cloud Platform. Some of the major highlights of Dialpad’s platform are its flexibility and scalability. Businesses can easily scale their operations up or down as per their requirements. From one unified app, businesses can connect with clients, customers, and more. With cloud PBX functionality, Dialpad Talk offers group chat, messaging, video calling, and a wide range of off-the-shelf integrations.
Now, coming to the pricing plans, Dialpad’s standard plan starts at $15 per user per month. It offers unlimited calling and texting within the US and Canada. The Pro plan is priced at $25 per user per month.
7. RingCentral
RingCentral is a cloud-based communication and collaboration products and services provider based in Belmont, California.
The company, which was founded in 1999 and became public in 2013, has an illustrated list of investors which include DAG Ventures, Doug Leone, Khosla Ventures, Scale Venture Partners, Sequoia Capital, and Sylebra Capital.
Being cloud-based, the company’s solutions are easily accessible from anywhere in the world. Another great thing about it is that it can be easily integrated with other tools and systems. Its robust suite of features includes video conferencing, team messaging, contact center solutions, and more.
In terms of pricing plans, RingCentral has four paid plans. The basic starts from $19.99 per user per month for 1-20 users. The top-end variant is priced at $49.99 per user per month for 1-20 users.
8. 3CX
3CX is a complete Unified Communications solution provider headquartered in Nicosia, Cyprus. The company, which was started in 2005, released its maiden product 3CX Phone System as a free IP PBX in 2006.
The UCaaS business communication system now includes audio calls, live chat, video conferencing, instant messaging, social media platforms, and inbound WhatsApp messaging integration. Apart from that, 3CX provides SMS messaging, video conferencing, live chat, call center software, and more.
3CX’s UCaaS solution can be run on-premises, in the cloud, or as a hybrid solution. The feature-rich UCaaS platform is equipped with the following features: Video Conferencing, Live Chat and Messaging, Call Center Features, Enterprise Features, and Support.
Speaking of pricing, 3CX’s business phone system has four pricing plans. The first one is forever free for up to 10 users. The second one, 3CX SMB for small businesses, is billed $175 annually per system. The third one, 3CX PRO for professionals, is billed $145 annually per system. The fourth one, 3CX ENT for enterprises, is billed $180 annually per system.
9. Microsoft Teams
A product of one of the best and most valuable technology companies ever, Microsoft Teams is one of the leading UCaaS providers in the world. The platform is widely used by many leading companies for remote collaboration and communication.
Microsoft Teams provides a wide range of sophisticated features such as chat translation, file sharing, screen sharing, instant messaging, and others. It can be easily integrated with other Microsoft applications such as OneNote, SharePoint, and Outlook.
When it comes to availability, Microsoft Teams is available across all major platforms such as Android, iOS, Mac, and Windows. When it comes to compliance and security features, Microsoft Teams has plenty of it such as data loss prevention, end-to-end encryption, and multi-factor authentication.
When it comes to pricing, Microsoft Teams comes with three plans for businesses. The basic is the Microsoft Teams Essentials for $4.00 per user per month. Next is Microsoft 365 Business Basic for $6.00 per user per month. The last is Microsoft 365 Business Standard $12.50 per user per month. The price does not include tax. All plans are in annual subscriptions and auto-renews.
10. Zoom
Last but not least, how can we wrap up UCaaS solutions without mentioning Zoom? We definitely can’t. The famous video conferencing software, which was founded in 2011 in San Jose, California, gained immense popularity after the COVID-19 pandemic.
When it comes to features, Zoom offers a lot of them including Break-out rooms, Cloud VoIP, Video Webinars, Meetings Clients, Zoom rooms, and Zoom room controllers. It also has many additional features such as download, browser extension, Outlook plug-in, and iPhone/iPad app.
When it comes to laurels, Zoom won 19 awards in 2021 and three awards in 2022. The awards in 2022 include Best Sales Teams 2022, Best Company Outlook 2022, and Best Places to Work in the Bay Area 2022.
When it comes to pricing plans, Zoom offers a wide range of pricing plans to fit businesses’ different needs. It has a free plan that allows 40 minutes of facetime. As you upgrade to paid plans, you get different options.
All in all,
With the UCaaS space getting crowded and more and more competitive with each passing day, it’s extremely crucial for businesses to select nothing but the very best. The names mentioned in the blog post are among the best UCaaS providers in the world.
Now that you have the information on every single provider’s features, strengths, pricing plans, and free trial, you can create a shortlist and contact each one by one to learn more information about their UCaaS solutions.
